We grow our plants with care at home and ensure they are safely shipped directly to your doorstep.
Important Ordering Information:
- You Will Receive The Exact Stock Plant
- Seasonal Considerations: If daytime temperatures are below 50°F, we recommend purchasing 'Additional Packing Materials' for added protection.
- Pot Size: Our plants are grown in 2" - 3" pots.
- Color Variation: Please note that plant colors may vary due to lighting conditions.
- Processing Time: Allow 3-5 business days for order processing.
- Order Cancellation: Due to limited inventory, we cannot accept cancellations once an order is placed.
- Terms and Conditions: By purchasing a plant, you agree to the terms outlined in our FAQs.
Plant Care Tips:
- Light Requirements: Medium to bright light is ideal for growth.
- Humidity: High humidity levels are preferred.
- Watering: Allow the soil to dry out fairly between waterings.
Aftercare Guidelines:
- Initial Placement: Upon arrival, avoid placing your plant in direct or very bright sunlight.
- Acclimation Period: Allow your plant 3-4 weeks to acclimate before repotting.
- Research: We encourage you to research the specific care needs for your plant.
- Support: If you encounter any issues with your plant, please contact us at help@ivyplants.shop
Return/Refund Policy:
- Final Sales: All live plant sales are final.
- Returns and Cancellations: Due to limited inventory, we cannot accept returns or cancellations after completing your order.
- Damage Claims: If your plants arrive dead or in poor condition, please email us immediately at help@ivyplants.shop with photos of the condition in which they arrived. This will help us address the situation, whether by filing a claim with the shipping company or verifying any damage on our end.
Shipping Policy:
Please keep in mind that shipping to areas with extreme temperatures can potentially harm your plants. IvyPlants.SHOP is not liable for any weather-related issues, shipping damages, or delays, as these situations are beyond our control. However, we take great care in wrapping your plant babies securely and recommend choosing a faster shipping method, such as 2-day or overnight delivery, to ensure they arrive safely at your home.
If your plants arrive dead or in bad condition, please contact us immediately at help@ivyplants.shop with photo evidence so we can assist you further.
Enjoy your plant shopping experience with us at IvyPlants.SHOP!